Karthikeyan Kandavelu

Sr. User Researcher

About Me

Observer by nature. Curious about exploring the dynamics of human behaviour. A research practitioner, thriving in User Research and Behavioral Science, intending to elevate the human experience.

I believe research is a powerful tool that enables businesses to strike a better balance between their sustainability, catering to their customers' needs, and competing against their competitors.

Over the last six years, as a user research practitioner, I have created business impact by leading user research for digital products and services in domains such as Energy, Human Resources, and Banking. My curiosity to create opportunities that improve human experience pushes my research boundaries to go beyond digital touchpoints.

I have mentored junior and fellow employees in user research, design, accessibility, stakeholder management, career progression, and storytelling.

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Career History

  • Sr. User Researcher - JP Morgan & Chase (Sep 2025 - Present*)
  • Sr. User Researcher - Shell (Oct 2016 - Sep 2025)
  • UX Designer - Caterpillar India (Dec 2015 - Sep 2016)
  • UX Designer, Tata Consultancy Services - Retail Innovation Lab (May 2014 - Dec 2015)
  • UX Designer - Cognizant Interactive (Oct 2012 - May 2014)

Education

  • M.Sc. Psychology - Behavioral Science (CBCS), Christ University, Bangalore - Jul 2022
  • B.Tech - Information Technology, MNM Jain Engineering college, Chennai - Mar 2008

Certification & Workshops

  • Quantitative UX - Jan 2026
  • IGNITE Con. 2025 - Eye Tracking and Mixed Method Research - Feb 2025
  • Landmark - Forum - Transformative learning for Life and Leadership - Jan 2024
  • Qualitative Data synthesis, by Indi Young - Jun 2024
  • Service Blueprinting, Nielsen Norman Group - Sep 2023
 

Contact

+91  9841142267  |  karthikeyan.kandavelu@gmail.com